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VirtCert.com Technical Support

Here you will find various information to help you get the most out of your membership on VirtCert. 

If you have a question that is not answered here, please ask us and we will answer your question and add it here, if applicable.

Most Popular Questions:

• How Does it Work? - A Visual Summary
   
• Retailers' Questions and Answers - Why should you use VirtCert.com?
• Wholesalers' Questions and Answers - Why should you use VirtCert.com?
   
• Exporting Your Excel Inventory Files to VirtCert.com - How to save your Excel spreadsheets for VirtCert.com
• Uploading Your Inventory to VirtCert.com - How to upload your data files.
  

Members-Only Frequently Asked Questions (VirtCert Login Required)

• New Retailer FAQ - How to get started.
• New Wholesaler FAQ - How to get started
• Adding a VirtCert Search Engine to Your Web Site - Technical Details
• Working with HTML Template Pages - How to keep the look-and-feel of your web site
• Working with Virtual Certificate HTML Template Pages - More information about look-and-feel
• Sample HTML Template Pages:
  • Sample Search Page (A link to this was emailed to you when you got your account):
    • Normally found at:
      • http://www.virtcert.com/sample/MemberNumber.html
    • You can find your MemberNumber on the Retailer Tools->Authorize Wholesalers page.
  • Sample Basic Search Results Page
  • Sample Advanced Search Results Page
  • Sample Virtual Certificate Page
  • Sample Order Form Page
  • Sample Image Viewer - Not Used Yet

Ask A Question

If you have a question that is not answered in the above documents, just enter it below and we will promptly get an answer to you.

If your question relates to a particular web page, please include the URL (web address) for it.  If it relates to a particular stock number or numbers, please include them.  This way we can more quickly identify and resolve any problems that you may have.

Your Username (if already a member):

Your Email Address:

Your Question(s):

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